Airline info
Lounge experience
Contactless amenities
Food safety
Vaccinations & health passport
Above & beyond - brand
Above & beyond - safety
Ancillaries
Testing & tracing
APEX Health Safety powered by SimpliFlying is the gold standard in measuring how airlines are dealing with the global pandemic. You can save your progress at any section and continue editing later on. Once completed, you will receive a preliminary score for your airline.
First Name
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Last Name
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Job Title
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Airline
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Your contact e-mail
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Are you in charge of COVID-19 related initiatives at your airline?
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Yes
No
Please provide an email address for the person in-charge of COVID-19 efforts at your airline
Privacy Terms & Conditions
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I agree to the
privacy terms & conditions
of the APEX Health & Safety powered by SimpliFlying audit.
LOUNGE EXPERIENCE
1. Have you implemented temperature scanning for passengers entering the lounge?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
2. Have you implemented temperature scanning for the staff working in the lounge?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
3. Do you provide hand-sanitizers at the lounge?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
4. Have you implemented any specific social distancing measures at the lounge?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
5. Social distancing signage is displayed prominently at the lounge
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
6. Does the lounge staff operate behind protective screens?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
7. Do you disinfect the entire lounge on a regular basis? If so, how often?
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Hourly
More than once a day
Daily
A few times a week
Weekly
Don't disinfect
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
8. Are there any touchless kiosks at the lounge?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
9. Are kiosk screens regularly sanitised at the lounge?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
10. Do you allow the use of self-scan touchless boarding pass scanners to check-in pax to the lounge?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
11. Do you have a standard operating procedure (SOP) to deny entry for passengers who may demonstrate COVID symptoms?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
12. Do your lounges have enhanced ventilation/air circulation/HEPA filters to prevent the aerosol-based spread of COVID?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
13. Do you have a policy for passengers who refuse to wear a mask in the lounge?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
14. Are announcements made providing passengers with COVID safety instructions? If yes, please upload the script.
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
15. Have you modified the any payment process to so that it is touchless or no payment is required in the lounge?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
16. Do you have a special COVID-19 procedure that orders passengers not to crowd near toilets or the buffet while at the lounge?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
17. Do you allow pax a contactless dining option / pre-order to ensure minimal pax contact at the buffet?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
18. Are face shields given/required as a preventive measure (except while eating)
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
19. Is the eating area separated from the regular lounge area where masks must always be worn?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
20. Are staff/janitors trained in enhanced cleaning procedures to prevent the spread of the virus? Please upload procedures
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
21. Are there any UV robots or enhanced cleaning technologies deployed at the lounge?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
22. Are there any additional measures that you'd like to share with us?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
CONTACTLESS AMENITIES
23. Vending machines with PPE (masks, gloves, face shields) for staff and customers
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
24. Vending machines with sanitisers for staff and customers
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
25. Have you implemented contactless temperature scanners e.g. via automated thermal scanners instead of manual checks by door attendants
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
26. Self-service kiosks for pre-ordering meals and selecting seating areas
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
27. Self-service kiosks for ancillary purchase (insurance, upgrades etc)
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
28. Self-service kiosks for lounge entry and exit / scanning boarding pass
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
29. Plexiglass (or other) screens for additional safety and distancing of groups / families
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
30. Digital menus and magazines/newspapers as a preventive measure
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
31. Are there any additional measures that you'd like to share with us?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
FOOD SAFETY
32. Adjusted meal services to reduce contact (like switching buffet to ala-carte)
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
33. Passengers can pre-book meals online in order to prevent overcrowding at the buffet
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
34. Regular temperature checks for cooks/chefs
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
35. Regular COVID-19 testing for cooks/chefs
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
36. Supply chain is managed to ensure zero contamination from farm to fork
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
37. No contact food preparation in the kitchens (i.e. food is never directly touched by bare hands)
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
38. Are there any additional measures that you'd like to share with us?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
VACCINATIONS AND HEALTH PASSPORT
39. Has your staff been vaccinated against COVID-19:
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At least one shot
Both shots
None
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
40. What % of your staff has been vaccinated and do you have a staff vaccination plan?
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0%
Upto 20%
20-40%
40-60%
60-80%
80-100%
Please share your vaccination plan
Please add a relevant file if you have one
Max. file size: 128 MB.
41. Are there any additional measures that you'd like to share with us?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
ABOVE AND BEYOND - BRAND
42. Do you have a branded hygiene program or does the parent airline use the APEX Health Safety powered by SimpliFlying to boost credibility of your efforts?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
43. Do you have any partnerships with sanitisation brands to improve health and safety standards?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
44. Are there any additional measures that you'd like to share with us?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
ABOVE AND BEYOND - SAFETY
45. Facial recognition for checking-in automatically to the lounge
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
46. Do you have a dedicated Chief Medical Officer or equivalent?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
47. Do you have a clear team structure in place to address airline needs and priorities during the COVID-19 pandemic?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
48. Spraying/wiping high touch surfaces at the lounge
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
49. Wipes handed out to passengers to clean surfaces surrounding them as a preventive measure
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
50. Sanitizing carry-on bags as a sanitization measure
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
51. Do you encourage passengers to rate the cleanliness throughout the lounge?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
52. Do you have special medical facilities / doctor on call at the lounge?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
53. Do you offer customers a virtual tour of the lounge promoting its layout and safety features?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
54. Do you provide the option of reserving or pre-booking seating areas/seats at the lounge as an enhanced safety measure?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
55. Do you emphasise fixed seating at the lounge as an enhanced safety measure?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
56. Do you have a fixed seating capacity in the main lounge to prevent over-crowding?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
57. Do you allow passengers to book time slots at the lounge to manage capacity and prevent over-crowding?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
58. Are there any additional measures that you'd like to share with us?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
ANCILLARIES
59. Do you offer the option of rapid COVID tests to be purchased by customers in the lounge?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
60. Do you provide your customers the option of buying an all-inclusive COVID insurance while at the lounge?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
61. Do you offer the option of booking a blocked middle/adjacent in-flight seat to passengers while at the lounge?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
62. Are there any additional measures that you'd like to share with us?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
TESTING & TRACING
63. Do you capture the vaccination status of passengers for analytics or experience design purposes?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
64. Does your company give the lounge staff access to free COVID-19 tests?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
65. Do you have a testing facility available at the lounge?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
66. If available, do you cover the cost of rapid COVID-19 tests
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Fully
Partially
None
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
67. Are there any additional measures that you'd like to share with us?
*
Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
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