Airline info
Online check-in
Testing & tracing
Airport experience
Lounge experience
Boarding experience
In flight - before take off
In flight experience
Post flight experience
Vaccinations & health passports
Above & beyond - Brand
Above & beyond - Safety
Regulatory Compliance
APEX Health Safety powered by SimpliFlying is the gold standard in measuring how airlines are dealing with the global pandemic. You can save your progress at any section and continue editing later on. Once completed, you will receive a preliminary score for your airline.
First Name
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Last Name
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Job Title
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Airline
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Your contact e-mail
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Are you in charge of COVID-19 related initiatives at your airline?
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Yes
No
Please provide an email address for the person in-charge of COVID-19 efforts at your airline
Privacy Terms & Conditions
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I agree to the
privacy terms & conditions
of the APEX Health & Safety powered by SimpliFlying audit.
ONLINE CHECK-IN
Do you require passengers to provide you a wellness declaration (like DGR) during the online check-in process?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Have you updated your pre-checks to capture information about passengers who are vaccinated?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Do you provide your customers the option of an all-inclusive COVID insurance while booking or online check-in?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Do you encourage passengers to use web/mobile check-in? If yes, how?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Do you offer the option of booking a blocked middle/adjacent seat to passengers?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
TESTING AND TRACING
Do you clearly provide testing options/partners for your passengers for routes that require such testing to travel?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Does your company give the flight staff access to free COVID-19 tests?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Do you have a testing facility available at your key airports for passengers?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Do you cover the cost of the COVID-19 test for the passengers if required?
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Fully
Partially
None
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
AIRPORT EXPERIENCE
Have you implemented temperature scanning for departing passengers and the staff of your airline?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Do you require your passengers to wear face coverings at all times while at the airport?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Do you provide hand-sanitizers at:
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Before boarding
In-flight
After Deplaning
None
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Have you implemented any specific social distancing measures to ensure that passengers maintain it before, during and after the flight?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Do your check-in staff operate behind protective screens?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Where do you have touchless kiosks (or near-touch) in your hub airport? If not, do you provide sanitizers next to screens that may be touched?
Baggage
Check-in
Immigration
None
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Do you allow the use of self-scan touchless boarding pass scanners to board the plane?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Social distancing signage is displayed prominently where allowed:
Check-in
Waiting areas
Boarding
Lounge
Baggage belt
None
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Do you have a standard operating procedure (SOP) to deny boarding for passengers who may demonstrate COVID symptoms?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
LOUNGE
Do your lounges (owned or third-party) have enhanced ventilation/air circulation/HEPA filters to prevent the aerosol-based spread of COVID?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
All staff and passengers are required to wear face coverings in the lounge at all times except while eating
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Adjusted meal services to reduce contact
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
BOARDING EXPERIENCE
Have you implemented a sparse seating for traveling passengers (at the gates, in the waiting areas) in your hub airport?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Have you modified your boarding procedure in a way that brings passenger contact to a minimum?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
IN-FLIGHT, BEFORE TAKE-OFF
Do you require all crew members to wear PPE when contact with passengers is possible?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Do you require all passengers to wear face coverings while being on board? (except passengers in an enclosed suite)
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Do you blacklist passengers who refuse to wear a mask on board the plane?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Do you disinfect your fleet on a regular basis? If yes, how?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Do you clearly provide passengers with COVID-related safety instructions via in-flight announcements? Please upload your script for rating.
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Keeping APUs running at full power while passengers board to ensure air filters keep working
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
IN-FLIGHT EXPERIENCE
Have you modified the on-board payment process to so that it is touch free or no on-board payment is required?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Do you have a special COVID-19 procedure that orders passengers not to crowd near toilets or galleys during the flight?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Do you serve all meals on board pre-packaged to reduce contact with food?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Is your entire "flying" fleet equipped with HEPA Filters?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Flight Crew / dedicated in-flight janitor are trained in enhanced cleaning procedures to prevent the spread of the virus
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
POST-FLIGHT EXPERIENCE
APU are kept running full power while passengers deplane to ensure the air filters don't stop working
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Do you have a deplaning procedure video or script highlighting social distancing and other measures upon landing? Please upload your script for rating.
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
VACCINATIONS AND HEALTH PASSPORT
Has your flight crew received
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Both shots
Booster shots
None
Please add a relevant file if you have one
Max. file size: 128 MB.
What % of your flight crew has received a booster shot?
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0%
Upto 20%
20-40%
40-60%
60-80%
80-100%
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
ABOVE AND BEYOND - BRAND
Do you have a branded hygiene program to boost the credibility of your efforts?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Do you have any partnerships with sanitisation brands to improve health and safety standards?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
ABOVE AND BEYOND - SAFETY
Do you have a dedicated Chief Medical Officer or equivalent?
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Yes
No
Please provide more information
Please add a relevant file if you have one
Max. file size: 128 MB.
Do you have a clear team structure in place to address airline needs and priorities during the COVID-19 pandemic?
Yes
No
Please describe your team structure in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Digital menus and/or magazines as a preventive measure/single-use
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Do you encourage passengers to rate the cleanliness throughout their journey
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Bag pickup/drop-off service to reduce contact at drop off and baggage belt
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
JURISDICTION-SPECIFIC / REGULATORY COMPLIANCE
Do you require passengers to take a COVID-19 test, before departure or upon arrival)? [In markets where it is required]
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Where legally permissible, do you offer tracing, tracking or personalised notifications for passengers who may have come in contact with anyone who tested positive during flight?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
Is there a restriction for only traveling passengers to enter the terminal in your hub airport(s)?
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Yes
No
Please describe in detail
Please add a relevant file if you have one
Max. file size: 128 MB.
